Knighthammer
10-04-2007, 09:44 PM
I'm not sure if this is the right forum for random rants (or if TZ even has such) but I'll try this out!
Today an interesting tidbit came through my RSS Feed: Sprint is looking for a new CEO. Being a Sprint Wireless Customer, this is no surprise to me.
Back during the summer, Sprint went through a massive system overall and messed up *A LOT* of customer information including but not limited to contract information, rate plan information etc, etc, etc.
Here's a recent conversation I had with a sprint support rep over the phone:
Hammer: Hello, I'd like to pay my cell bill over the phone.
Rep: Ok, whats your password?
Hammer: **********
Rep: I'm sorry, thats incorrect
Hammer: That MUST be it, thats the same password I use for all my finances! Try it again please!
Rep: Nope, I'm sorry, thats still not it.
Hammer: Ok --- hmm, can you use my social security number, my billing address or home address?
Rep: Nope, I'm sorry. We can't do that. Anyway, we can ask you your challenge questions.
Hammer: Ok... but I never gave you anything for those.
Rep: Well, I have 5 questions I can ask you
Hammer: Ok....
Rep: What is your favorite sport?
Hammer: Ummm... Rock Climbing?
Rep: Nope
Hammer: Then try Ice Hockey!
Rep: I'm sorry, thats not right!
Hammer: Then try Wrestling
Rep: I'm sorry, thats not right!
Hammer: Then I don't know, whats the next question?
Rep: Where were you born?
Hammer: Reading --- Reading, PA
Rep: Nope. Thats not it.
Hammer: Yes, yes that is! I think I know where I was born.
Rep: Well, thats not the answer. The next question is: What elementry did you attend?
Hammer: Whitfield
Rep: Nope, thats not right!
Hammer: This is getting frusterating, are you sure you can't just take my money. I mean ALL I WANT TO DO IS PAY MY BILL!!!!!
Rep: I'm sorry, I can't access your account without your password!
Hammer: Please let me talk to your supervisor
Two hours later, after telling off three supervisors, they STILL won't accept MONEY without a password.
There's something extremely wrong with Corporate America if they WONT take money without a magical password.
Today an interesting tidbit came through my RSS Feed: Sprint is looking for a new CEO. Being a Sprint Wireless Customer, this is no surprise to me.
Back during the summer, Sprint went through a massive system overall and messed up *A LOT* of customer information including but not limited to contract information, rate plan information etc, etc, etc.
Here's a recent conversation I had with a sprint support rep over the phone:
Hammer: Hello, I'd like to pay my cell bill over the phone.
Rep: Ok, whats your password?
Hammer: **********
Rep: I'm sorry, thats incorrect
Hammer: That MUST be it, thats the same password I use for all my finances! Try it again please!
Rep: Nope, I'm sorry, thats still not it.
Hammer: Ok --- hmm, can you use my social security number, my billing address or home address?
Rep: Nope, I'm sorry. We can't do that. Anyway, we can ask you your challenge questions.
Hammer: Ok... but I never gave you anything for those.
Rep: Well, I have 5 questions I can ask you
Hammer: Ok....
Rep: What is your favorite sport?
Hammer: Ummm... Rock Climbing?
Rep: Nope
Hammer: Then try Ice Hockey!
Rep: I'm sorry, thats not right!
Hammer: Then try Wrestling
Rep: I'm sorry, thats not right!
Hammer: Then I don't know, whats the next question?
Rep: Where were you born?
Hammer: Reading --- Reading, PA
Rep: Nope. Thats not it.
Hammer: Yes, yes that is! I think I know where I was born.
Rep: Well, thats not the answer. The next question is: What elementry did you attend?
Hammer: Whitfield
Rep: Nope, thats not right!
Hammer: This is getting frusterating, are you sure you can't just take my money. I mean ALL I WANT TO DO IS PAY MY BILL!!!!!
Rep: I'm sorry, I can't access your account without your password!
Hammer: Please let me talk to your supervisor
Two hours later, after telling off three supervisors, they STILL won't accept MONEY without a password.
There's something extremely wrong with Corporate America if they WONT take money without a magical password.